Shipping policy
At Zordeli, we are committed to providing you with a smooth and enjoyable online shopping experience. This Shipping Policy outlines how we process, ship, and deliver your orders to ensure that your products arrive safely and on time.
1. Shipping Areas
1.1. Mainland France
We deliver throughout mainland France, including Corsica.
1.2. Overseas Territories and International Shipping
At this time, we do not offer shipping to French overseas territories (DOM-TOM) or international destinations. If you are interested in delivery to these locations, please contact our customer service team to discuss available options.
2. Order Processing and Shipping Times
2.1. Order Processing
Orders are generally processed within 1–2 business days after payment confirmation. Processing times may vary during periods of high demand or special promotions.
2.2. Delivery Times
Delivery times vary depending on your address and the shipping method selected:
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Standard Delivery: 3–5 business days
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Express Delivery: 1–2 business days
Please note that these delivery times are estimates only and may vary due to transportation conditions or exceptional circumstances.
3. Shipping Costs
3.1. Standard Delivery
Standard shipping fees apply to all orders. The exact amount will be displayed during checkout, based on the weight and destination of the items.
3.2. Free Shipping
We offer free shipping on orders above a certain amount. Please check our website for current promotions and minimum order values required to qualify for free shipping.
3.3. Express Delivery
Additional charges apply for express delivery. The applicable fee will be clearly displayed before you confirm your order.
4. Order Tracking
4.1. Tracking Number
Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your package through the carrier's website.
4.2. Delivery Status
You may also track the status of your order by logging into your Zordeli account and accessing the "My Orders" section.
5. Delivery Issues
5.1. Delivery Delays
If your order does not arrive within the expected timeframe, please contact our customer service team at service@zordeli.com. We will work with the carrier to resolve any issues.
5.2. Damaged or Lost Packages
If you receive a damaged package or if your package is lost during transit, please contact us immediately. We are committed to resolving the issue, either by sending a replacement product or issuing a refund.
6. Changes to the Delivery Address
6.1. Address Changes
If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to update your order before it is shipped.
7. Contact
If you have any questions regarding our Shipping Policy, please contact our customer service team at: