Shipping policy
Zordeli – Shipping Policy (United Kingdom)
At Zordeli, we are committed to providing you with a smooth and enjoyable online shopping experience. This Shipping Policy explains how we process, ship, and deliver orders within the United Kingdom.
1. Shipping Areas
We currently ship to all of the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Please note that delivery times to the Scottish Highlands, Islands, and Northern Ireland may be slightly longer than to other parts of the UK due to carrier logistics.
2. Order Processing and Delivery Times
2.1. Order Processing
Orders are generally processed within 1–2 business days after payment confirmation. Processing times may be longer during peak periods or promotional sales.
2.2. Delivery Times
Delivery times vary depending on the shipping method selected:
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days
These are estimated timeframes and may vary due to carrier delays or circumstances beyond our control.
3. Carriers
We work with trusted UK carriers, including Royal Mail, Evri, and DPD, to ensure reliable delivery across the country. The carrier used for your order will be confirmed in your shipping confirmation email.
4. Shipping Costs
4.1. Standard Delivery
Standard shipping costs are calculated based on the weight and destination of your order and will be displayed at checkout.
4.2. Free Shipping
We offer free standard shipping on orders above a minimum order value. Current thresholds and promotions are available on our website.
4.3. Express Delivery
Express delivery is available for an additional fee, clearly shown at checkout before you confirm your order.
Available delivery options:
- Standard Delivery: Free
- Express Delivery: £3.99
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your parcel via the carrier's website. You can also check your order status by logging into your Zordeli account under "My Orders."
6. Lost or Damaged Orders
6.1. Delivery Delays
If your order has not arrived within the estimated delivery window, please contact our customer service team at service@zordeli.com. We will investigate with the carrier and keep you updated.
6.2. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery, including photos of the damaged item and packaging where possible. We will arrange a replacement or a full refund.
6.3. Lost Packages
If your package is confirmed lost in transit, we will send a replacement or issue a full refund, depending on your preference and product availability.
7. Changes to Delivery Address
If you need to change your delivery address after placing an order, please contact us as soon as possible at service@zordeli.com. We will do our best to update the address before the order is dispatched, but cannot guarantee changes once an order has been shipped.
8. Contact Us
For any questions about this Shipping Policy, please contact our customer service team: