Refund policy

At Zordeli, we are committed to providing high-quality products and a pleasant shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a returns and exchanges policy in accordance with the laws in force in France.

1. Right of withdrawal

In accordance with Article L221-18 of the French Consumer Code, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal without having to provide a reason or pay a penalty.

2. Return conditions

For your return to be accepted, please comply with the following conditions:

The product must be returned in its original condition, unused and undamaged.

The product must be returned in its original packaging, with all labels and accessories.

The product must be accompanied by proof of purchase or a delivery note.

3. Returns procedure

To return a product, please follow these steps:

Contact our customer service team at service@zordeli.com, stating your order number and the details of the product you wish to return.

You will receive instructions on how to return the product.

Return costs are the responsibility of the customer, except in the case of a faulty product or an error on our part.

4. Refund

Upon receipt and inspection of the returned product, we will inform you whether